Top Questions from Our Customers
Why should I choose Hands-On Toys instead of other toy stores?
Built on the motto "Hands reach for toys that teach!", we hand-pick engaging toys that are genuinely interesting for kids while developing specific abilities.
🧠 Matched to Their Age:
Find age-appropriate learning toys without the guesswork. Our collections follow real developmental stages, making it easy to pick the right challenge for toddlers, preschoolers, and early learners - simply shop by age.
📚 Sorted by Learning Skill:
Every toy supports a specific stage of growth. Browse collections organized by language, math, STEM, fine motor development, and other essential early learning skills to choose what truly benefits your child.
🛡️ Safe, Tested, and Quality Assured:
We prioritize safety. We check for smooth-sanded natural wood, BPA-free plastic, non-toxic paints and high quality materials. Every item meets or exceeds strict ASTM & CE safety standards.
📸Real Proof:
Trusted by 200,000+ families who have shared 12,000+ reviews with photos, so you can see exactly how the toys look in the hands of little learners.
✅ Risk-Free Guarantees:
We stand behind our quality. Every order is backed by a 100-Day Money-Back Guarantee and a comprehensive 2-Year Quality Warranty.
👋 Always Here to Help:
We respond fast and with care. If you have questions, simply open Live Chat, send us a message through the contact form, or email us anytime at info@hands-on-toys.com
What is the difference between educational toys and regular toys?
Regular toys are often designed for entertainment. You press a button, lights flash, and the child sits back and watches.
Educational toys require active participation. They invite hands-on learning where your child must stack, sort, or solve logic puzzles to get a result. Whether it is a sensory toy exploring texture or an open-ended set building imagination, the goal is engagement. These toys build brain connections and fine motor skills rather than just helping to pass the time.
What is the estimated delivery time for my order?
Delivery typically takes 3-4 business days for the US, UK, Europe, Australia, and New Zealand.
For worldwide shipments, you can generally expect arrival within 3-7 business days.
If your delivery ever takes more than 30 days, we will issue a full refund.
Can I track my order?
Yes, all orders come with tracking. Once your order is shipped (1-2 business days), you will receive a tracking number via email to monitor the delivery status.
Is checkout process safe and secure?
Yes, your payments are 100% secure.
We use the most trusted payment gateways: Shopify Payments and Stripe for all credit card transactions and we also offer secure PayPal, Google Pay, Apple Pay and other options.
Your personal information is always confidential and never stored or kept.
How long after purchase can I return toys?
Try our toys risk-free!
If for any reason you're not completely satisfied with your purchase, you have a 100-day money back guarantee - that’s more than 3 months to ensure it’s the perfect fit for your child’s learning journey.
What if something isn’t quite right with my order?
We stand proudly behind every toy we sell. If you experience any issues - whether it’s a missing piece, a defect, or just something that doesn’t feel right, please reach out to us at info@hands-on-toys.com
Our friendly team will make it right, quickly and kindly.
Do your toys come with a warranty?
Absolutely! Our toys are built to last through years of joyful learning and play. Each one comes with a 2-year warranty covering manufacturing defects (available in select regions).
Because when we say “made to last,” we truly mean it.
How to contact You?
For any questions, please contact us at: info@hands-on-toys.com
(We typically respond to all messages within one hour.)
For a quicker response, you can also connect with us through our live chat.
Shipping
What is the shipping cost?
We offer free shipping on all orders over $40. For orders under $40, the cost depends on your location and delivery type.
We also offer express delivery and shipping insurance for a little extra.
What is the estimated delivery time for my order?
Delivery typically takes 3-4 business days for the US, UK, Europe, Australia, and New Zealand.
For worldwide shipments, you can generally expect arrival within 3-7 business days.
If your delivery ever takes more than 30 days, we will issue a full refund.
Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs and delivery times will be calculated at checkout based on your location.
Can I track my order?
Yes, all orders come with tracking. Once your order is shipped (1-2 business days), you will receive a tracking number via email to monitor the delivery status.
Where do you ship from?
We ship from our partner factories located in the United States, United Kingdom and Asia.
Why is my order being shipped in different packages?
When you place an order with multiple products, each item may be shipped from a different international warehouse based on availability and the quickest delivery time.
Payments
What payment options do you accept?
We accept all credit and debit cards (Visa, Mastercard, Discover, Amex) Google Pay, Apple Pay, PayPal and other transactions.
Is checkout process safe and secure?
Yes, your payments are 100% secure.
We use the most trusted payment gateways: Shopify Payments and Stripe for all credit card transactions and we also offer secure PayPal, Google Pay, Apple Pay and other options.
Your personal information is always confidential and never stored or kept.
Do I have to pay tax on the toys?
No, all costs are included in the prices listed on our website.
The price you see on the website is the final price you pay.
How do I apply a discount code?
Copy/paste or type the coupon code into the checkout field marked "Gift card or discount code" and press "Apply."
How do I use an e-Gift Card?
Copy/paste or type the gift card's coupon code into the checkout field marked "Gift card or discount code" and press "Apply."
How to contact you for order problems?
For any order-related issues, please contact us at: info@hands-on-toys.com
Returns & Refunds
Can I cancel my order after the purchase?
Certainly, if you request a cancellation before your order is shipped, we'll process it and provide a full refund. If your order has already been shipped, the returns process will be necessary.
How to return a product?
Email info@hands-on-toys.com and we will help you with your return.
We care about your experience, so we aim to make returns simple and quick for you.
How long after purchase can I return toys?
Items can be returned within 100 days after purchase. However, please note that gift cards and items on sale are non-refundable.
How to contact You for returns and refunds?
For any questions about returns and refunds, please contact us at: info@hands-on-toys.com
Do you have any other questions?
For questions, email info@hands-on-toys.com (we typically respond in one hour) or use our live chat.
You can also click the Contact Us button below to fill out our message form.