Frequently Asked Questions
Shipping
What is the cost of shipping?
Shipping to the United States is FREE, but worldwide shipping costs depend on your location. You can view the shipping cost during the checkout process.
What is the estimated delivery time for my order?
Typically, we process your order within 1-3 business days, and shipping times range from 2-11 business days, varying based on your location. You can see the estimated delivery time during the checkout process.
Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs and delivery times will be calculated at checkout based on your location.
Can I track my order?
Yes, all orders come with tracking. Once your order is shipped (1-3 business days), you will receive a tracking number via email to monitor the delivery status.
Where do you ship from?
We ship from our partner factories located in the United States, United Kingdom and Asia.
Why is my order being shipped in different packages?
When you place an order with multiple products, each item may be shipped from a different international warehouse based on availability and the quickest delivery time.
Payments
What payment options do you accept?
We accept all credit and debit cards (Visa, Mastercard, Discover, Amex) GooglePay, PayPal and other transactions.
Is checkout process safe and secure?
Yes, your payments are 100% secure. We use trusted payment gateway Stripe for credit card transactions and integrate secure PayPal payments. Your personal information is always confidential and never stored or kept.
Do I pay taxes for your toys?
No, all costs are included in the prices listed on our website.
How do I apply a discount code?
Copy/paste or type the coupon code into the checkout field marked "Gift card or discount code" and press "Apply."
How do I use an e-Gift Card?
Copy/paste or type the coupon code into the checkout field marked "Gift card or discount code" and press "Apply."
How to contact You for order problems?
For any order-related issues, please contact us at: info@hands-on-toys.com
Returns and Refunds
Can I cancel my order after purchase?
Certainly, if you request a cancellation before your order is shipped, we'll process it and provide a full refund. If your order has already been shipped, the returns process will be necessary.
How to return a product?
Contact us at info@hands-on-toys.com and we'll assist you through each step of the return process. Your satisfaction is important to us, and we're here to make the return experience as seamless as possible for you.
How long after purchase can I return toys?
Items can be returned within 30 days after purchase. However, please note that gift cards and items on sale are non-refundable.
How to contact You for returns and refunds?
For any questions about returns and refunds, please contact us at: info@hands-on-toys.com
Our Guarantee
We're delighted to hear from many satisfied parents about the joy and learning progress their kids experience with our toys every day.
This feedback and all good reviews are our best guarantee of customer satisfaction - happy parents returning to continue their children's Montessori journey with our toys. Your trust and satisfaction mean the world to us. Thank You!
If you have any questions or concerns, please contact us. We're always here to assist you in any way we can!